Terms and Conditions

These terms and conditions apply to the purchase in the online store Daniela Roudná - Originál Sperk. Conditions define and clarify the rights and obligations of the seller and the buyer .

The order is a purchase contract. The purchase contract is at the moment of receipt of the goods ordered by the buyer.

Legal relations, the conclusion of the sales contract shall be governed by the relevant provisions of the Civil Code, in particular the provisions on contracts for the use of means of distance communication .

By completing the registration form or a binding order in the online store buyer agrees to the collection and archiving of personal data and on the buyer 's purchases.

Withdrawal from the contract by the customer

The buyer has the right under the sixth paragraph of Civil Code č.367/2000 if impersonal method of delivery of goods to cancel the contract within 14 days of receipt of goods. If the goods do not meet your expectations , you can set it according to the conditions within 14 days of purchase for any reason and return it in the original, undamaged and unworn or unworn condition, if possible in the original package to address E -shop. Returned break down can not be sent COD will not be accepted and will be returned back .

Upon receipt of the returned goods, the seller return refund amount corresponding to the pre-agreed manner. The refund will be equal to the difference between the purchase price and the costs incurred by the seller in connection with the delivery of goods to customers ( eg transport ) .

Each accepted order in our shop is binding , cancellation of order can be sent via email to our e -mail within 2 hours of ordering. In the event that the buyer had somehow paid for the goods , the seller to the buyer returns the appropriate amount to their bank account or postal money order ( by the customer ) in the shortest possible time .

Withdrawal from the contract by the seller

Seller reserves the right to cancel the order or part thereof if the buyer is in the order given incomplete data or data of inadequate facts , then, if the goods are no longer in stock . In the event that the buyer has paid part or the whole amount of the purchase price , this amount will be credited back to the account , or an address in the shortest possible time .

Payment terms , shipping time and shipping

All goods (which we have in stock) will be shipped to the buyer on weekdays and no later than 48 hours after receipt of order, if not notified otherwise . For payment on delivery shipping time begins to run upon signing the contract , other payments for forwarding the beginning of the period considered the time of crediting the account of the seller. If the goods are not in stock , we will inform the customer immediately .

Shipping costs vary according to the type of delivery and payment method that you determine the buyer .

Buyer shall inspect the goods immediately upon receipt. If it is found to mechanical damage to the product packaging , the buyer is obliged to check the condition of the goods and if damaged, prepare a record of the damage in the presence of the carrier. Liability for damage during transportation borne by the carrier . The buyer is obliged to immediately inform the damaged goods seller.

Warranty and Claims

The warranty period shall begin on the date of receipt of the goods. The seller is responsible for defects which appear as a contradiction with the contract after taking over the warranty time period .

Depending on the type of defects and the nature of the goods , in accordance with the laws in force in the Czech Republic , will be entitled to claim a repair solution , the exchange of goods , reduction of the purchase price or a refund of the purchase price paid .

The warranty does not extend to the wear caused by normal use , defects caused by improper handling or storage. In ceramics , the warranty does not apply to slight color variations.

The warranty does not cover defects resulting from use of the product contrary to the instructions, neglected maintenance or use of a product for a purpose other than that for which it is intended.


Internet business operator undertakes and declares that it is vested in the customer's personal data provided to any third party without the prior consent of the customer .